4.7/5

NDIS Practice Standards at PSS

Empowering lives through personalized and inclusive NDIS services tailored to individual needs

Our values are Passionate Unique Respect Protect Optimistic Simplicity Efficient

At the core of our organization is PURPOSE—an acronym embodying our commitment to recognizing and respecting the diverse stories, perspectives, and life purposes of every individual. We are devoted to being your unwavering support on the journey to achieving your goals and realizing your dream life.

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Safety and Quality: Our Assurance to You

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Our code of conduct responsibilties

Personalised Support Services agrees to:

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Hear their stories

Individuals with disability and support workers talk goals, family, and why PSS is right for them.

Participant

Meet Farhana

Farhana: My name’s Farhana. I got introduced [to PSS] two months ago. My dream is to get a car. I do the Thursday activities. And I go with the support workers [for] my appointments or shopping or anything. Sometimes, we go to the zoo, or to the hall and play cards – UNO and stuff like that.

Interviewer: What’s your favourite thing about this place?

Farhana: The people.

Interviewer: What about the people?

They’re really nice to me. And if I need help or anything, they help me. Like 24/7. Because they gave me the 24/7 number. Because I have a baby, he’s in the hospital. He [was] born premature.

Interviewer: They’ve been helping you with everything going on at home and around as well?

Farhana: Yeah.

Interviewer: Do you have a favourite thing to do with your support worker?

Farhana: Yeah.

Interviewer: What is it?

Farhana: Dancing

Interviewer: So, who’s your favourite support worker?

Farhana: Hadia

Interviewer: Are you just saying that because she’s here?

Farhana: No.

Interviewer: Are you sure?

Farhana: Yeah.

Interviewer: You should be honest…

Farhana: No, Hadia. Because whenever I go shopping or anywhere, she gets my bags and helps me a lot.
Interviewer: Why would you recommend PSS to them? Someone who’s having trouble and they need help. What would you say to them?

Farhana: To come here.

Interviewer: Why should they come here?

Farhana: Because it’s a good agency.

Interviewer: Why?

Farhana: And I know the people a lot. Like I know him, and his Mum.

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