NDIS Practice Standards at PSS

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Hear their stories

Individuals with disability and support workers talk goals, family, and why PSS is right for them.


Meet Farhana

Farhana: My name’s Farhana. I got introduced [to PSS] two months ago. My dream is to get a car. I do the Thursday activities. And I go with the support workers [for] my appointments or shopping or anything. Sometimes, we go to the zoo, or to the hall and play cards – UNO and stuff like that.

Interviewer: What’s your favourite thing about this place?

Farhana: The people.

Interviewer: What about the people?

They’re really nice to me. And if I need help or anything, they help me. Like 24/7. Because they gave me the 24/7 number. Because I have a baby, he’s in the hospital. He [was] born premature.

Interviewer: They’ve been helping you with everything going on at home and around as well?

Farhana: Yeah.

Interviewer: Do you have a favourite thing to do with your support worker?

Farhana: Yeah.

Interviewer: What is it?

Farhana: Dancing

Interviewer: So, who’s your favourite support worker?

Farhana: Hadia

Interviewer: Are you just saying that because she’s here?

Farhana: No.

Interviewer: Are you sure?

Farhana: Yeah.

Interviewer: You should be honest…

Farhana: No, Hadia. Because whenever I go shopping or anywhere, she gets my bags and helps me a lot.
Interviewer: Why would you recommend PSS to them? Someone who’s having trouble and they need help. What would you say to them?

Farhana: To come here.

Interviewer: Why should they come here?

Farhana: Because it’s a good agency.

Interviewer: Why?

Farhana: And I know the people a lot. Like I know him, and his Mum.

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