NDIS Practice Standards at PSS
Empowering lives through personalised and inclusive NDIS services tailored to individual needs
Our values are Passionate Unique Respect Protect Optimistic Simplicity Efficient
At the core of our organization is PURPOSE—an acronym embodying our commitment to recognizing and respecting the diverse stories, perspectives, and life purposes of every individual. We are devoted to being your unwavering support on the journey to achieving your goals and realizing your dream life.
Commitment to
Excellence
- At Personalised Support Services, our status as a registered NDIS provider signifies our unwavering commitment to excellence. The NDIS Practice Standards are the benchmark for quality and excellence that we consistently meet and strive to exceed. These standards are not just guidelines; they are the foundation of the exceptional support and services we provide.
Rooted in Human Rights Principles
- Central to the NDIS Practice Standards is the principle of human rights. We believe that every individual with a disability deserves to be treated with the utmost dignity and respect. This principle guides our approach in delivering services and support, ensuring that every interaction is respectful and empowering.
Promoting Independence & Inclusivity
- Our services are designed to support individuals in leading independent and inclusive lives, safeguarded from any form of violence or discrimination. The standards set forth by the NDIS are integral to how we structure our support, ensuring that each person’s independence and inclusion are at the forefront.
Safety and Quality: Our Assurance to You
- Being a registered NDIS provider is our pledge to you and your loved ones that the services you receive from Personalised Support Services are safe, reliable, and of the highest quality. We adhere to these standards not just to maintain our registration, but because we believe in the right of every individual to receive the best possible care and support.
Learn More About NDIS Practice Standards
- We encourage you to learn more about the NDIS Practice Standards and how they shape the services we offer. This knowledge will provide you with the assurance and confidence in the quality and safety of the support you receive from us.
Our code of conduct responsibilities
Personalised Support Services agrees to:
- Always promote, uphold, and respect your legal and human rights.
- Review the provision of supports on a regular basis with you.
- Always promote, uphold, and respect your legal and human rights.
- Listen to your feedback and work with you to find a resolution in a timely and effective manner.
- Respect your culture, diversity, values, and beliefs.
- Keep accurate records on the supports we provide you.
- Communicate openly and honestly with you. We will communicate with you using the language and tools that most suit your needs.
- Treat you with courtesy, respect and without any discrimination.
- Consult you on decisions about how supports are provided.
- Provide you with information about how we manage any complaints or disagreements.
- Listen to feedback from everyone included in this Service Agreement and resolve problems quickly.
- Provide you with adequate notice if we must change a planned support. A minimum of 24 hours’ notice will be provided where possible.
- Provide you with the required notice if we need to end the Service Agreement.
- Protect your dignity, privacy, and confidential information and follow our Privacy, Dignity and Confidentiality Policy.
- Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law and keep accurate records of the supports provided.
- If requested, provide you with receipts of payments as per Australian Consumer Law.
Who Is Eligible For The NDIS?
- Must be an Australian citizen, permanent resident, or Protected Special Category Visa holder
- Age between 7 and 65 when applying
- Have a permanent disability affecting daily life
- Need assistance or equipment for daily activities
More NDIS Resources
- Frequently Asked Questions
- Disability Services and Inclusion Act 2023
- NDIS Explained
- NDIS Resources
Hear their stories
Individuals with disability and support workers talk goals, family, and why PSS is right for them.
Participant
Meet Farhana
Farhana: My name’s Farhana. I got introduced [to PSS] two months ago. My dream is to get a car. I do the Thursday activities. And I go with the support workers [for] my appointments or shopping or anything. Sometimes, we go to the zoo, or to the hall and play cards – UNO and stuff like that.
Interviewer: What’s your favourite thing about this place?
Farhana: The people.
Interviewer: What about the people?
They’re really nice to me. And if I need help or anything, they help me. Like 24/7. Because they gave me the 24/7 number. Because I have a baby, he’s in the hospital. He [was] born premature.
Interviewer: They’ve been helping you with everything going on at home and around as well?
Farhana: Yeah.
Interviewer: Do you have a favourite thing to do with your support worker?
Farhana: Yeah.
Interviewer: What is it?
Farhana: Dancing
Interviewer: So, who’s your favourite support worker?
Farhana: Hadia
Interviewer: Are you just saying that because she’s here?
Farhana: No.
Interviewer: Are you sure?
Farhana: Yeah.
Interviewer: You should be honest…
Farhana: No, Hadia. Because whenever I go shopping or anywhere, she gets my bags and helps me a lot.
Interviewer: Why would you recommend PSS to them? Someone who’s having trouble and they need help. What would you say to them?
Farhana: To come here.
Interviewer: Why should they come here?
Farhana: Because it’s a good agency.
Interviewer: Why?
Farhana: And I know the people a lot. Like I know him, and his Mum.
Let's get you started. Sign up below
Get immediate care & support all across Melbourne with Personalised Support Services. Start by choosing one of the options below and filling out the form. Our team will get in touch with you shortly after.
