Award winning care. Loved by participants and families in Melbourne.

Hospital Discharge Program

PSS collaborates with hospitals throughout Victoria to assist in creating a personalised transition plan for participants. This plan is designed to ensure a seamless transition after hospital discharge and to ensure that the necessary supports are in place for a positive result..

Care Coordination

We act as a bridge between your doctors, specialists, and caregivers, ensuring clear communication and a unified care plan . At PSS, we specialise in care coordination, making healthcare easier and more manageable for you. Our team helps you navigate the healthcare system, from scheduling appointments and managing prescriptions to coordinating treatment plans and follow-up care.

Medication Management

PSS ensure safe and effective use of medications by assisting in organising prescriptions, checking for drug interactions, and setting medication schedules. We work closely in reducing errors and improving adherence, especially for those with multiple prescriptions or complex health needs.

Transition Planning

PSS bring professional healthcare services directly to your home. Our team of skilled nurses, physical therapists, and home health aides is ready to help with recovery, chronic condition management, or daily living support. With personalised care plans and a focus on your comfort, we ensure you get the medical care you need without leaving home.

Transition Planning

At PSS, we make life transitions easier. Our transition planning services help you move from one stage to another—whether it's from home to assisted living, or into retirement. We coordinate resources, manage communication, and address emotional and logistical needs. Let us help make your transition smooth and stress-free. Contact us to learn more about how we can assist with your transition.

Medical Equipment and Supplies

Core supports may include funding for everyday items such as continence aids, nutrition supplements, and basic mobility equipment like wheelchairs or crutches.

Medical Equipment and Supplies

At PSS, we provide seamless planning for all your medical equipment and supply needs. Our team coordinates delivery, setup, and proper usage training, ensuring you have the right equipment With PSS, you can be confident that your transition is in good hands, allowing you to focus on what matters most: your health and well-being.

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Efficient Hospital Discharge Ensuring Care and Safety

PSS specialises in offering prompt support to NDIS members transitioning from hospital to home or community living. Through comprehensive planning with participants, families, and hospital Allied Health personnel, we ensure adherence to NDIA guidelines.  

Understanding the urgency and complexity involved, we prioritise safety and expertise in facilitating a smooth return home or to supported living environments, tailored to individual needs. 

How we can help you

Home Readiness

We ensure that your assisted living facility or home is safe and ready for you when you get there.


We plan easy transportation from the medical facility to your residence.

Safe Accessible

If needed, We also locate and
guarantee suitable


We organise and oversee the coordination and documentation for the discharge process in order to adhere to NDIS guidelines.

Preparing for
Discharge Transition

We collaborate with medical facilities and providers to create a personalised discharge plan.

Urgent Care

We provide basic needs and medication supervision as well as first care at home.

Why choose PSS for your NDIS hospital discharge?

For NDIS participants in particular, the move from the hospital to the home might be complicated. By providing a smooth, considerate, and effective discharge process that puts your health first, PSS streamlines this process.

Explore what people say

Individuals with disability and support workers talk about goals, family, and why PSS is right for them. Discover why PSS is the right choice for you!

Our partcipants and their families testimonials

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I was so pleased to see Siobhan feel so comfortable at the short term accommodation. The support worker with her was bright and attentive, and she made an effort to build a positive relationship with Siobhan, even though it was a new environment for her. The accommodation really helped out while I was occupied moving all of our things to our new home. I can't thank Personalised Support Services enough.
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We've been searching around for providers in melbourne for some time now and decided to give these guys a go. Love the service we're receiving for our daughter. They are always looking for ways to improve the support, care, and safety of clients. Very attentive and professional staff.
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I have a physical disability which prevents me from travelling to far away places. I really appreciate how the staff at Dandenong were willing to travel to me and help me with daily tasks, day in and day out.
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PSS took the time and care to see me for the person that I wanted to be. I was accepted with open arms. I could open myself up to be vulnerable which I had never done before, and everyone from PSS would sincerely listen to what I shared. I got so much love, care and support from all the amazing people who work for PSS. My favourite activity that we do weekly, is meeting new people like me and together sharing parts of our lives. With the help and care of PSS, I'm moving forward because PSS gave me the opportunity and the experience to recognise myself.
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Personalised Support Services is dedicated to your wellbeing. You can be assured that you are receiving the care you require so you can live as independently as possible.

We are an NDIS Registered Provider and charge TTP rate, for further information about the TTP Rates please visit the NDIS Website and view the latest price guide.