Roles and Responsibilities of a Support Coordinator in NDIS

The staff at Personalised Support Services is frequently asked to explain the various components of the National Disability Insurance Scheme (NDIS). In this blog, we’ll look at the role of Support Coordinators in the NDIS, as well as what they do and who they are.

Support coordination helps NDIS participants put their NDIS plans into action, including informal, mainstream, community, and funded supports.

Support Coordination could be one of the supports included in your NDIS plan under the Capacity Building category to help with choice and control. Support Coordination can be divided into three categories:

  • Support Connection
  • Coordination of Supports
  • Specialist Support Coordination


The amount of hours of Support Coordination per year varies depending on the participant’s needs and situation. For example, some people may receive 50 to 100 hours of support coordination per week (up to 2 hours), while others may receive more. The NDIA spends about 3 to 4% of the overall NDIS budget on support coordination.

Who should get Support Coordination?

Support Coordination is incorporated in the NDIS Plan for about 4 out of 10 participants. This figure varies depending on age (young children get less) and where you live. Support coordination is provided to 35 percent of participants in NSW, 31 percent in Queensland, 42 percent in South Australia, and 46 percent in Victoria.

People who are most likely to get support coordination as part of their NDIS plan include:

  • With severely low functioning, complicated needs, and receiving multiple supports
  • Of Aboriginal or Torres Strait Islander ancestry.
  • Young people in nursing care.
  • Degenerative conditions and supports require active management and adjustment regularly due to the participant’s evolving demands.
  • With mental or ill-health care needs that occur regularly
  • Requiring crisis management frequently
  • Lack of resources or an informal support network that is restricted or non-existent.
  • Have a history of shifting and challenging support provision. 
  • Present or previous child protection or criminal justice involvement.
  • With a psychological disability


During pre-planning, participants classed as intensive or super-intensive get Coordination of Supports and/or Specialist Support Coordination. A provider can deliver Coordination of Supports and/or Specialist Support Coordination while also serving as a participant’s service provider, but they must handle conflicts of interest proactively.

What is the role of a Support Coordinator?

The National Disability Insurance Scheme has over 1,500 Support Coordinator organisations enrolled. Many of these businesses also provide services.

Support Coordinators will assist a participant to:

  1. Evaluate all mainstream, community, informal, and provider support possibilities.
  2. Implement the NDIS plan, which may include assistance in selecting preferred options or providers, and gradually build your capacity to direct and manage your own supports while exercising choice and control.
  3. Use the NDIS myplace portal to manage your NDIS account.
  4. Organise any assessments that may be needed to identify the type and amount of funding needed (e.g., assessment to determine the type of complex home modifications required).
  5. Negotiate services and costs, build service agreements and bookings with chosen providers, make revisions to provider service agreements, and assist participants in understanding their duties.
  6. Help determine the budget for each sort of support and inform plan managers about how the funds will be spent.
  7. Increase your access to mainstream or community services such as education, health, housing, and transportation. Also, offer guidance on housing and life transitions.
  8. Make sure you get the total value of your plan through the support you receive. 
  9. Assist in settlement of emergencies, challenges, or issues.
  10. Assist with plan reviews by looking at progress toward goals, looking at new or revised goals, making decisions about value for money, determining whether they achieved their goals and received value for money for their plan, and troubleshooting problems with the plan’s implementation.


There are many advantages to support coordination, and you must select them wisely so that they can assist you in accomplishing your goals with the NDIS funds available to you.

Have more questions?

At Personalised Support Services (PSS), we are driven to help you lead a happier and more independent life. So whether you are looking for a helping hand around the house or building your independence, our friendly team is ready to support you every step of the way.

Call 1300 687 777, email, or use the live chat feature on our website to get in touch with us.


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